Privacy policy

Last Updated: July 16, 2026

Who We Are
Amberwell (operated by Portschester LLC) is committed to protecting your privacy. This policy explains what personal information we collect, why, and how it's handled when you visit amberwellco.com or make a purchase.

Information We Collect

a. Information you provide directly:

  • Name, email address
  • Billing information and payment details (processed securely by our payment provider — see "Sharing Your Information" below)
  • Order history and customer support messages

b. Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time on site, and referring URLs
  • Shopping cart activity
  • Cookies and similar tracking technologies

c. Information from third parties:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Analytics and marketing platforms

How We Use Your Information

  • Process and deliver your digital order
  • Respond to customer support requests
  • Improve the Site's functionality and content
  • Send marketing communications, only with your consent
  • Prevent fraud and keep the Site secure
  • Comply with legal obligations

Cookies & Tracking
We use cookies to remember your cart and preferences, understand how visitors use the Site, and (with consent) support marketing. You can control cookies through your browser settings; disabling them may affect some Site functionality. We recognize Global Privacy Control (GPC) signals where applicable. Amberwell runs on Shopify's platform — to learn more about Shopify's own cookie use, see shopify.com/legal/cookies.

Sharing Your Information
We do not sell your personal information. We share it only with the service providers needed to run the Site and fulfill your order:

  • Shopify (our e-commerce platform and its integrated apps, including our digital-delivery app)
  • Payment processors, to securely handle your payment
  • Analytics and marketing tools, where you've consented
  • Legal or government authorities, where required by law

International Data Transfers
Your information may be processed in countries other than your own, including the United States, using appropriate safeguards where required.

Your Rights & Choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain uses of it.

If you're in the EU or UK (GDPR): you can request access to, correction of, or deletion of your data, and can lodge a complaint with your local data protection authority.

If you're a California resident (CCPA/CPRA): you have the right to know what personal information we hold, request its deletion or correction, and opt out of the "sale" or "sharing" of personal information — Amberwell does not sell personal information. You won't be discriminated against for exercising these rights.

To exercise any of these rights, contact us at support@amberwellco.com. We'll respond within 30 days.

Data Retention
We keep personal information only as long as needed to fulfill the purposes described here, or as required by law (e.g. for tax and accounting records).

Security
We use industry-standard safeguards, including SSL encryption, to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.

Children's Privacy
The Site is not directed to children under 16, and we don't knowingly collect personal information from them.

Changes to This Policy
We may update this policy from time to time. The "Last Updated" date above reflects the most recent revision.

Contact Us
Questions about this policy can be sent to support@amberwellco.com.